Frequently Asked Questions
We’re happy to answer all your questions about surfboards. Please do not hesitate to contact us.
Here you can find answers to some of the most common questions.
However, if your question is not answered, please feel free to call us +31-6-28452416.
Also you can email us: email@example.com.
That’s what we’re here for!
Q – I’m convinced, where can I buy one?
Q – I’m almost convinced, Where can I try one?
Also, you can always contact us and pick up a board at the Factory in Mafra/Portugal or at our HQ in Hillegom/Holland. Most of our upcoming dealers will a also have test boards to try.
Q – Is my board ready yet?
A – Depends on when you ordered, production time is about 8 weeks for customs. After you ordered we will keep you updated about the shipment!
Q – Do you ship worldwide?
A – YES! We have world wide shipping. Whether you live in Europe, or somewhere more tropical, we deliver your gear where you want it! Find our rates here.
Q – How about the custom colours?
A – The colour is added to the resin, not painted on the board or the blank. This gives the best bond and this way the board will last the longest. The way the colour turns out varies from colour to colour depending on the pigment quality, some pigments are easier to manufacture and work better, other colour pigments are tricky. Yellow and Red give the best and deepest colour, other colours will always have slight fades, dark and light spots and other impurities. Colours are mixed by hand, the outcome is not guarantied!
Q – Do you also make white boards?
A – Yes, we do! Since 2020 we offer White-line boards. And it will not surprise you, they are white in color! The White-line boards are a selection of our best selling models and sizes. It is a cross section that will cater most of you riders in all conditions. From flatwater freestyle to the biggest waves with 30 knots of wind.
Q – Any guaranties?
A – We take much pride in the quality of our work. So if you find yourself in the rare and unfortunate situation where you feel unsatisfied about the quality of the board, please let us know. For more info, have a look at our warranty policy.
Q – I have a ding in the board, how do I fix it?
A – Unfortunately all kiteboards and surfboards can ding, the advantage of our boards is that the core will not take in any water, so you can at least finish your session. When you are done with the session, our boards are super easy to repair using any EPOXY repair product. Or take it to your local repair dude and tell him to fix it using EPOXY resin.
Q – I want a full custom to my own design, is this possible?
A – Yes, in some cases we can provide this, but our own shapes have gone through several test boards before they are released. If you want a proven shape, pick one of our models. But we are always open for radical ideas, so shoot us a massage and we will see what we can do!
Q – I want to be a dealer!
A – Please fill in our dealer application
Q – I want to be an ambassador!
A – Thank you for your interest! Please fill in our Appletree ambassador application and we will get back to you!