Frequently Asked Questions
Answers to some of the most common questions
Q – I’m convinced, where can I buy one?
Q – I’m almost convinced, Where can I try one?
Also, you can always contact us and pick up a board at the Factory in Mafra/Portugal or at our HQ in Hillegom/Holland. Most of our upcoming dealers will a also have test boards to try.
Q – Is my board ready yet?
A – Depends on when you ordered, production time is about 4-6 weeks for customs. After you ordered we will keep you updated about the shipment!
Q – Do you ship worldwide?
A – YES! We have world wide shipping. Whether you live in Europe, or somewhere more tropical, we deliver your gear where you want it! Find our rates here.
Q – How about the custom colors?
A – The color is added to the resin, not painted on the board or the blank. This gives the best bond and this way the board will last the longest. The way the color turns out varies from color to color depending on the pigment quality, some pigments are easier to manufacture and work better, other color pigments are tricky. Yellow and Red give the best and deepest color, other colors will always have slight fades, dark and light spots and other impurities. Colors are mixed by hand, the outcome is not guarantied!
Q – Do you also make white boards?
A – Not at the moment, but we are working on it!! Please hold your horse!
Q – Any guaranties?
A – We take much pride in the quality of our work. So if you find yourself in the rare and unfortunate situation where you feel unsatisfied about the quality of the board, please let us know. For more info, have a look at our warranty policy.
Q – I have a ding in the board, how do I fix it?
A – Unfortunately all kiteboards and surfboards can ding, the advantage of our boards is that the core will not take in any water, so you can at least finish your session. When you are done with the session, our boards are super easy to repair using any EPOXY repair product. Or take it to your local repair dude and tell him to fix it using EPOXY resin.
Q – I want a full custom to my own design, is this possible?
A – Yes, in some cases we can provide this, but our own shapes have gone through several test boards before they are released. If you want a proven shape, pick one of our models. But we are always open for radical ideas, so shoot us a massage and we will see what we can do!
Q – I want to be a dealer!
A – please contact us for details.
Q – I want to be an ambassador!
A – Thank you for your interest! Please contact us for details.