Warranty & Repairs
If you own an Appletree board then you’ve already significantly reduced the likelihood of dinging or breaking your board. But if that does happen -because, yeah, you will rip very hard on our boards- we’ve got your back. Our boards can be repaired like any other EPOXY surfboard. just make sure you use EPOXY resin and nothing else. When you take your board to a professional ding repair, make sure they are going to use EPOXY on your board. did I say EPOXY enough? The boards are made from watertight foam, so a small repair can wait a few sessions but never leave it too long, especially damage around the fin box area should be dealt with as soon as possible, as the pressure on the fin might “pump” water into the core, even our waterproof foam can still get wet in that case. If you or your repair man have any questions regarding a repair always feel free to contact us and we’ll talk over the details and process. We’ll get you back up and riding as soon as possible!
We take much pride in the quality of our work. So if you find yourself in the rare and unfortunate situation where you feel unsatisfied about the quality of the board, please let us know. All boards come with a limited 1 year warranty against manufacturing errors. Warranty is only available to the original buyer, any re-sale of the product voids warranty. Excluded from warranty: Damage from normal wear and normal usage. Damage from any impact, including hard landings on the water. although our boards are made very strong, we cannot guaranty damage from excessive jumping. Always make sure you have enough support from your kite when landing jumps. Finbox damage from hitting the bottom, do not use the boards in water that is shallower than knee deep. Before returning your board to us, please do contact us so we can establish the issue and procedure in advance.
Here is a few tips to keep your board in great condition:
Be careful with the bottom
The deck of the board is made stronger than the bottom, so be careful with the bottom. It’s strong, but it could dent slightly when struck with a hard object. This does not effect the performance of the board, but to minimize this, always carry the board with the deck towards you and your harness. Do not drop the board and try not to land or stand on the bottom.
Nothing is indestructible
Appletree Surfboards are the best in producing strong and light boards. The board is fine to jump with as long as it’s a kite+ or kite ++ construction. The kite-lite is only for waveriding. Freestyle kiteboarding and jumping is not a problem, but try to land with kite support and if coming down really hard, do not land on the board. The warranty is limited to one year from the purchase date and does not cover the board breaking from jumping.
Don’t ride it up the beach
The fin boxes and fins don’t like to hit the sand, so be careful and only use the board in a minimum of knee deep water and don’t ride it up the beach.
Handle your board with care
Always use a decent boardbag when traveling or transporting the board. Do not leave your board in a hot car or in the burning midday sun. Clean the sand and salt off and rinse the board with fresh tap water every so often. Take your fins out now and then to prevent salt build up.
If the board is damaged or dinged, fix it, or have it fixed with epoxy resin only. Polyester will seriously damage the foam core. The 50K foam in your board is waterproof, so water will only penetrate the surface of the foam, which will easily evaporate. We do advise to repair as soon as possible.