Shipping & Returns
YES! We have world wide shipping. Whether you live in Europe, or somewhere more tropical, we deliver your gear where you want it! We have heaps of foam scraps that we up-cycle into the best packing material. All to make sure your board will arrive in the same condition as it left the factory! Please reuse the foam for your next packing needs, or make sure it is dropped off at your local recycling station.
All appletree products are shipped from the Netherlands or Portugal warehouses. Worldwide shipping usually takes less then one week.
We are very sorry, but we have to temporarily increase intercontinental shipping costs. This is because certain shipping companies are no longer accepting packages over 1.20m. Unfortunately, this has left us with a limited choice of shipping companies willing to accept packages over 1.20m, which has a negative effect on prices. We will cover part of this inconvenience, but unfortunately we will not be able to cover the full price increase that we have been charged. Once again, we apologise for this inconvenience.
Tax and currency
Our website automatically adjusts the tax rate and currency for your location and delivery address. Final tax is always calculated upon checkout and based on your shipping location.
Shipping within the EU
All shipments within the eu have the VAT added to the price you pay and see displayed. Shipments usually take upto one week to arrive.
Shipping to the USA
When ordering from the USA, you will be charged in US $ and the tax rate is adjusted. the US does not charge tax on imported surfboards, so the total amount is final.
Shipping to the US normally takes about 5 days.
Shipping to the UK
When ordering from the UK, you will see the price in Pound Sterling, but EX VAT, upon arrival of the goods, you will be charged local British VAT (20%) by the shipping company. Extra import duties charges might also apply, an unfortunate downside of Brexit.
Shipping to Switzerland
when ordering from Switzerland, you will see the price in Swiss francs, but EX VAT, upon arrival of the goods you will be charged local Swiss VAT by the shipping company. Extra import duties charges might also apply
All orders out of the EU are free of sales tax (V.A.T.) But be aware that you might be charged local taxes upon delivery. Please check with your local authority if additional rates apply. Appletreesurfboards B.V. is not responsible for local tax that you might be charged upon arrival of the goods.
Our site changes to your local currency if available. If your currency is not supported, the US-Dollar will be displayed and calculated.
Due to the size of the boards, shipping rates vary quite a bit from country to country. Check your rates below.
|surf/foil/kite boards upto 5’4”||surf/foil/kite boards 5’4” and bigger||Wingboards upto 4’7||Wingboards over 4’7|
|EU countries||€ 25,00||€ 35,00||€ 25,00||€ 50,00|
|United Kingdom||€ 100,00||€ 100,00||€ 100,00||€ 100,00|
|Switzerland/ Norway||€ 100,00||€ 100,00||€ 100,00||€ 100,00|
|USA and Canada including Hawaii||€ 150,00||€ 150,00||€ 200,00||€ 250,00|
|Asia, australia, New Zealand rest of the world||€ 175,00||€ 200,00||€ 200,00||€ 300,00|
Prices displayed in €. other currencies are calculated from the € price.
Note that larger items, such as bigger wingboards will not be accepted by the normal parcel companies and will be considered as freight shipment, which brings extra cost.
Shipments within the EU will be done by DHL, GLS and Dachser depending on the size. All other shipments by UPS or TNT-Fed-ex express.
From the moment of completion of your custom, or if it is a stock item.
Shipments within Europe, including the UK and Switzerland, are road transport and will typically take upto a week to arrive. The closer you are to Portugal, the faster.
Shipments out of the EU are airfreight. and take between 2 and 10 days depending on availability in the airplanes. (due to the bulky size of the package)
If, for any reason, you are not happy with your purchase, you can send it back. You have 30 days from the receipt of shipment to return any item. You’ll receive a full refund. NOTE: We will not refund any shipment cost except for shipments within the EU (cost up to €50) .